Terms of Service

These Terms govern the use of CustDoc.AI (the "Service"), operated from Willemstad, Curaçao ("CustDoc.AI", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organization you represent (the "Customer").

1. The Service

CustDoc.AI is a software platform that helps customs professionals prepare declaration documents: it reads shipment invoices with artificial intelligence, suggests HS classifications, computes customs values, and generates ASYCUDA-compatible XML files. The Service is a productivity tool for qualified professionals — it does not provide customs brokerage, legal, or tax advice.

2. Human responsibility

AI output — including item extraction, HS codes, values and compliance flags — consists of suggestions that may contain errors. Every declaration must be reviewed and approved by a qualified person before submission to any customs authority. The Customer is solely responsible for the accuracy, completeness and lawfulness of all declarations submitted using documents produced by the Service.

3. Accounts and access

• Accounts are provisioned by us or by the Customer's administrators. Sign-in uses Google authentication; you are responsible for the security of your Google account.
• Seats are limited by your plan. Accounts are for individual named users and may not be shared.
• Administrators may invite, deactivate and manage users within their organization.

4. Customer data

• The Customer owns all data processed through the Service: manifests, invoices, declarations, reference data and exports.
• We access connected Google Drive folders only to read invoice documents and write generated export files, as configured by the Customer.
• Invoice content is processed by our AI provider (Anthropic) solely to provide the extraction and classification features. We do not sell Customer data or use it to train models.
• Upon written request after termination, we will delete the Customer's stored data within 30 days, except where retention is required by law.

5. Fees

Fees are as published on our pricing page or as agreed in writing. Fees are exclusive of taxes and are due monthly. We may change pricing with at least 30 days' notice, effective from the next billing period.

6. Acceptable use

You agree not to: misuse or attempt to disrupt the Service; access it without authorization; use it to violate any law, including customs and export-control laws; reverse-engineer the Service; or resell it without our written consent.

7. Availability and support

We aim for high availability but the Service is provided without a guaranteed uptime level unless agreed in an Enterprise agreement. We may perform maintenance with reasonable notice where practical.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE OR THAT DECLARATIONS WILL BE ACCEPTED BY ANY CUSTOMS AUTHORITY.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE FEES PAID BY THE CUSTOMER IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING FINES, PENALTIES, DUTIES, LOST PROFITS OR LOST DATA.

10. Termination

Either party may terminate with 30 days' notice. We may suspend or terminate immediately for material breach, non-payment, or unlawful use. Sections 4, 8, 9 and 11 survive termination.

11. Governing law

These Terms are governed by the laws of Curaçao. Disputes are subject to the exclusive jurisdiction of the courts of Curaçao.

12. Contact

Questions about these Terms: use the contact form.